Tag Archives: conflict

The Upset Patient Protocol

We’re not trained in conflict resolution, but angry patients are a reality in any practice. Listening and empathy can go a long way in this situation. Dike Drummond, a.k.a. The Happy MD, give a step by step strategy for engaging with upset patients. http://traffic.libsyn.com/ercast/upset_patient_ercast.output.mp3 Direct Download   Links mentioned in this show Link to detailed …