We’re not trained in conflict resolution, but angry patients are a reality in any practice. Listening and empathy can go a long way in this situation. Dike Drummond, a.k.a. The Happy MD, give a step by step strategy for engaging with upset patients. http://traffic.libsyn.com/ercast/upset_patient_ercast.output.mp3 Direct Download Links mentioned in this show Link to detailed […]
A focused discussion on the questions, quagmires and known unknowns we face everyday in the emergency department.
Curbside consults with specialists, different takes from ED docs the world over, procedures, product reviews and the down low nitty gritty of emergency medicine. Find us on Google+
Each episode of Ercast covers a single issue and tries to tease out all the relevant elements that affect your practice without overstuffing your frontal cortex. It’s for physicians and anyone interested in a bare bones look at emergency care.